Office and Administrative Support

Administrative services and facilities managers plan, direct, and coordinate activities that help an organization run efficiently. The specific responsibilities vary, but these managers typically maintain facilities and supervise activities that include recordkeeping, mail distribution, and office upkeep. In a small organization, they may direct all support services and may be called the business office manager. Large organizations may have several layers of administrative managers who specialize in different areas.

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.

Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services.

Desktop publishers use computer software to design page layouts for newspapers, books, brochures, and other items that are printed or published online.

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out transactions that involve money.

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers.

Material recording clerks track product information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.

Postal service workers sell postal products and collect, sort, and deliver mail.