Social or Human Service Assistant

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Social and human service assistants typically do the following:

• Help determine what type of aid their clients need
• Work with clients and other professionals, such as social workers, to develop a treatment plan
• Help clients find assistance with daily activities, such as eating and bathing
• Research services, such as food stamps and Medicaid, that are available to clients
• Coordinate services provided to clients
• Help clients complete paperwork to apply for assistance programs
• Check in with clients to ensure that services are provided appropriately

Social and human service assistants held about 420,600 jobs in 2021. The largest employers of social and human service assistants were as follows:

Individual and family services	28%
Local government, excluding education and hospitals	11
Nursing and residential care facilities	11
Community and vocational rehabilitation services	10
State government, excluding education and hospitals	9

Social and human service assistants work in offices, clinics, hospitals, group homes, and shelters. Some travel around their communities to see clients.

Work Schedules

Most social and human service assistants work full time. Some work nights and weekends.

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training.

Some employers require a criminal background check. Social and human service assistants also may need a valid driver’s license.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is becoming more common for workers entering this occupation. Although not required, a bachelor's degree in fields such as social science, psychology, or public policy and social services may provide useful background knowledge.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a short period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Social and human service assistants typically have an interest in the Helping and Organizing interest areas, according to the Holland Code framework. The Helping interest area indicates a focus on assisting, serving, counseling, or teaching other people. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems.

If you are not sure whether you have a Helping or Organizing interest which might fit with a career as a social and human service assistant, you can take a career test to measure your interests.

Social and human service assistants should also possess the following specific qualities:

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able listen to their clients and to communicate their needs to organizations that can help.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to help themselves learn about all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer multiple solutions.

Time-management skills. Social and human service assistants often work with many clients. They must learn to manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

The median annual wage for social and human service assistants was $37,610 in May 2021. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $27,910, and the highest 10 percent earned more than $59,490.

In May 2021, the median annual wages for social and human service assistants in the top industries in which they worked were as follows:

Local government, excluding education and hospitals	$46,950
State government, excluding education and hospitals	37,610
Individual and family services	37,370
Community and vocational rehabilitation services	36,160
Nursing and residential care facilities	34,030

Most social and human service assistants work full time. Some work nights and weekends.

Employment of social and human service assistants is projected to grow 12 percent from 2021 to 2031, much faster than the average for all occupations.

About 55,900 openings for social and human service assistants are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. 

Employment

A growing population of older people and rising demand for social services are expected to drive demand for these workers.

An increase in the number of older adults is expected to result in growing demand for the social services they use, including home-delivered meals and community center activities. Because social and human service assistants often arrange and provide these services, more of these workers will be needed to meet the increased demand.

In addition, employment growth is expected as more people with substance use disorders enroll in treatment programs rather than being sent to jail. As a result, demand should increase for social and human service assistants who work in treatment programs or who work with people with addictions.

For more information about social and human service assistants, visit

National Organization for Human Services

 

 

Where does this information come from?

The career information above is taken from the Bureau of Labor Statistics Occupational Outlook Handbook. This excellent resource for occupational data is published by the U.S. Department of Labor every two years. Truity periodically updates our site with information from the BLS database.

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